Thanks for purchasing tickets to Neighbourhood Earth. Guest safety is our top priority and we want everyone to have an out of this world experience at Neighbourhood Earth. In line with our COVID-19 safety protocols, entry to the exhibition is on a rolling schedule with staggered start times in 15 minute intervals. 

Please make note of your pax number located in the bottom corner of your ticket and adhere as closely as possible to the schedule below. Please allow for additional time to complete the COVID-19 check in process and provide proof of vaccination status. For full details on our venue covid safety protocols, please click here.


PAX 1-150

0-15 minutes after the time stated on your ticket

ie. 10am - 10.15am arrival for a 10am session

PAX 151-300

15-30 minutes after the time stated on your ticket

ie. 10.15am - 10.30am for a 10am session

PAX 301+

30-45 minutes after the time stated on your ticket

ie. 10.30am - 10.45am for a 10am session

Please note, if your booking is part of a group that is split due to the above allocation, you can elect to come at either time.

In accordance with NSW Government regulations, proof of full COVID-19 vaccination or valid medical exemption is required for all patrons 16+. Masks are mandatory for all patrons 12+ and social distancing inside the exhibition should be always adhered to.

If you or someone in your group have a confirmed or suspected case of COVID-19, are awaiting the results of a COVID-19 test or have been directed to stay home by NSW health please do not attend your session.

If current COVID-19 restrictions affect you, call 132 849 no later than 5pm the day before your session and a representative will assist with a ticket exchange (subject to availability). Please consider high call volumes as we will be unable to assist any requests received after the deadline.

If you have any questions on the above, please contact Ticketek.